Our warranty
Your peace of mind is our priority. We offer one of the best warranties in the industry on all our door and window repair and replacement work.
Sealed glass warranty
Our sealed glass units are guaranteed against seal failure, condensation between panes and loss of energy efficiency.
Workmanship warranty
All our installation and repair work is covered by a comprehensive workmanship warranty.
Warranty transferable to next owner
When selling your property, our warranty is automatically transferred to the new owner at no cost.
What our warranty covers
Our warranty is comprehensive and covers all work performed by our team.
Sealed glass replacement
- Seal failure between panes
- Condensation between panels
- Loss of thermal efficiency
Hardware installed by our team
- Handles and locking mechanisms
- Hinges
- Rolling systems and tracks
Custom screen doors
- Aluminum frame and structure
- Mesh and screening
- Mounting systems
Wooden door repairs
- Restoration work performed
- Parts replaced during repair
- Finishing and sealing
How to make a claim
A simple three-step process to use your warranty.
Contact us
Call us at 514-825-8411 or fill out our online contact form. Describe the problem and have your invoice number handy.
Assessment
Our team assesses the situation, whether by photo or by visiting your home. We determine if the problem is covered by warranty.
Replacement / Repair
If the problem is covered, we proceed with the replacement or repair at no additional cost. Fast, simple and hassle-free.
Vosthermos vs industry average
Our warranty far exceeds the industry average to offer you maximum protection.
| Criteria | Vosthermos | Industry average |
|---|---|---|
| Sealed glass | 10 years | 5-10 years |
| Workmanship | 5 years | 1-2 years |
| Transferable | Yes | Rarely |
Frequently asked questions
What exactly does the warranty cover?
Our warranty covers manufacturing and installation defects on sealed glass (10 years), workmanship (5 years), hardware installed by our team, custom screen doors and wooden door repairs. It does not cover damage caused by misuse, accidents or natural disasters.
How do I make a claim?
Contact us by phone at 514-825-8411 or via our online form. Provide your invoice number and a description of the problem. Our team will respond within 24 to 48 business hours to schedule an assessment.
Is the warranty transferable?
Yes, our warranty is fully transferable to the next owner of your home. When selling, simply pass your original invoice to the new owner. No additional steps required.
What are the processing times?
We commit to assessing your claim within 48 business hours of your request. Once the claim is approved, replacement or repair work is typically completed within 5 to 10 business days, depending on parts availability.
Protect your investment with our warranty
Get a free quote and discover how our 10-year warranty protects you. Fast and professional service.