Privacy policy
How Vosthermos collects, uses and protects personal information.
Last updated: April 2026. This English version is provided for convenience. The French version remains the reference for Quebec legal wording.
1. Personal information we collect
We may collect your name, email address, phone number, mailing address, order details, chat messages, photos you send us, IP address and browsing data when you use our website, online store, forms or chat.
2. How we use information
We use this information to process orders, answer quote requests, schedule appointments, provide customer service, improve the website, send relevant service communications with your consent and comply with legal obligations.
3. Cookies and analytics
The site uses cookies for essential functions such as cart, session and chat continuity. We also use Google Analytics to understand site traffic and improve the user experience.
4. Secure payments
Online payments are processed securely by Stripe. Vosthermos does not store credit card numbers or sensitive banking information on its servers.
5. SMS and chat communications
We may use SMS and online chat to follow up on requests, appointments, orders or service questions. Standard carrier fees may apply for SMS messages.
6. Retention and security
Personal information is kept only as long as required for the purpose for which it was collected, legal obligations or service follow-up. We use reasonable safeguards to protect it.
7. Your rights
Under Quebec Law 25, you may request access, correction, withdrawal of consent or deletion of your personal information, subject to legal retention requirements.
Contact
To exercise your privacy rights or ask a question, contact Vosthermos at info@vosthermos.com or call 514-825-8411.